Frequently Asked Questions

How can I track my order?

After your order is placed, you’ll receive an email from us containing all the tracking details you need.

How long does it take for my order to arrive?

  • Processing Time: Orders are prepared within 1–2 business days, Monday to Friday.
  • Cut-off Time: Orders placed before 22:00 (GMT+10:00) Australian Eastern Standard Time (Sydney) are processed the same day. Orders placed after that time will be handled the next business day.

Which courier delivers my order?

We partner with reliable carriers to ensure safe and timely delivery.

Australia Post handles all domestic deliveries within Australia.

How long do I have to return my order?

You may return your item within 14 days from the date it was delivered to you.

How can I request a return?

To initiate a return, please contact our customer support team by email at support@lustralis-sydney.com or by phone at +61288805674.